“Working with Shandam was a pleasure. Their technical design expertise was phenomenal. And they were also very good at dealing with the people and the politics of the situation. I now refer clients to Shandam because I’m so thrilled with their work.”

“One thing I specifically like about Shandam is they’re vendor and product agnostic. When discussing firewalls, they’ll say “you need a firewall that does XYZ, or meets requirement ABC”,    not “go buy (this brand).” I appreciate that they aren’t a reseller, so their recommendations aren’t based on some product they’re trying to push.”

What I really appreciate is that it was a very efficient process. “Here are the issues. Here are the solutions. Here’s how we get there.” And it was relatively painless.

I have found it to be true that you usually get what you pay for in just about every sector, but on some rare occasions, as is the case with Shandam, you sometimes get more with paying less — they are in with you for the long run.

Their willingness and ability to transfer knowledge has helped us tremendously. My people are left with more skills than they had prior to the engagement.

Before Shandam stepped in, our helpdesk phone rang off the hook. They installed an extremely sophisticated network monitoring system that would detect even a 100 ms message delay and send a notification telling you to check out this server, system, or connectivity issue. Now, instead of reacting to problems, we spend the majority of our time proactively monitoring, managing and planning network activities.

The quality I appreciate most about Shandam is their reliability. Nothing is perfect in the IT world—there will always be problems to solve—and when they come up, I know I can count on Shandam to solve them.

In 2010, we got hit with a virus. I didn’t have the staff I needed to get us back on our feet. I called Shandam on Wednesday. By Friday, their team had set up shop in our S.F. office and spent all day, working side-by-side. They really got us out of a jam. That’s when I really knew they were a team I could rely on.

My relationship with Shandam offers great economic value. I’m a manager, not an IT expert. They meet our tech needs but are also able to speak in a nontechnical manner. They possess good business sense and people skills, which is unique in their field.

You have a team here that can work the server room and the board room. They can explain the problem in terms that our leadership can understand and appreciate. They can carry a presentation to our management group then sit down with our tech people and get the job done.